RETURNS_& SHIPPING

Lead Times

Most of our rings are made to order. Wedding and engagement rings take 4 to 5 weeks, bespoke designs can take 6 to 8 weeks. If you have a deadline looming we also have Ready To Wear pieces in store and online.

When your order is ready it will be sent to you by one of delivery options detailed below.

Resize

When you purchase your Cred wedding or engagement ring you are entitled to one free resize within six months of purchase.

If you don’t need a resize but want to make sure your engagement ring is sparkling for your big day we also offer a complementary polish and clean before your wedding.

UK Delivery

Standard Delivery – Free – Royal Mail Tracked and Signed For – Next Day Delivery.

International Delivery

Standard Delivery – £10.99 – Royal Mail Int Tracked and Signed For – Shipping takes 7-10 Working Days
Express International Delivery – £60.00 – FedEx/ DHL Services – Shipping takes 1-2 Working Days

Returns

We offer refund or exchange (excluding original delivery charge) on any stock items returned within 28 days of purchase. Any item returned must be in its original condition and packaging, including original diamond certificate where applicable.

Please Note:

We cannot accept returns of earrings on hygiene grounds.

Items made to order cannot be returned or exchanged unless faulty.

Sale or discounted item cannot be returned or exchanged unless faulty.

There will be an admin fee of £150 for all engagement rings refunded/ exchanged.

To return an item from overseas, please first contact us to avoid any hold-up in customs.

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