RETURNS_& SHIPPING

Lead Times

Most of our rings are made to order. Wedding and engagement rings take 4 to 5 weeks, bespoke designs can take 6 to 8 weeks. If you have a deadline looming, get in touch – as we also have a selection in store ready to wear.

When your order is ready it will be sent to you by one of delivery options detailed below.

UK Delivery

Standard Delivery – Free – Royal Mail Tracked and Signed For – Next Day Delivery.

International Delivery

Standard Delivery – £10.99 – Royal Mail Int Tracked and Signed For – Shipping takes 7-10 Working Days
Express Next Day Delivery – £60.00 – FedEx/ DHL Services – Shipping takes 1-2 Working Days

Returns

If you are not completely satisfied with the jewellery you have bought online, simply return the items to us in their original condition and packaging within 28 days of receipt and we will issue a full refund (excluding original delivery charge) or exchange.

Please Note:
We cannot accept returns of earrings on hygiene grounds.

Items made to order, including wedding and engagement rings, cannot be returned unless faulty.

To return an item from overseas, please first contact us to avoid any hold-up in customs.

Items bought in Store:

If an item is bought in store from our stock, you are entitled to exchange these items within the space of 28 days or receive a credit note.

There will be an admin fee of £150 for all engagement rings refunded/ exchanged.

Any items made to order can not be refunded or exchanged.

Faulty goods are the only items that will be refunded.

If an item is found to have damage due to wear and tear this will not be eligible for exchange, credit note or refund.

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